Effective Date: May 11, 2026
Welcome to Denver Tours (“Company,” “we,” “our,” or “us”).
Your privacy and payment security are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book our tours and transportation services.
By using this website, you agree to the terms outlined in this Privacy Policy.
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- Information We Collect
When you book a tour, contact us, or use our website, we may collect:
- Full name
- Email address
- Phone number
- Billing information
- Booking details
- IP address and browser/device information
- Communication preferences
We only collect information necessary to provide our services and improve your experience.
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- How We Use Your Information
We use your information to:
- Process reservations and payments
- Confirm bookings and send tour updates
- Provide customer support
- Improve website functionality
- Prevent fraud and unauthorized transactions
- Send promotional emails (only if you opt in)
We do not sell or rent your personal information to third parties.
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- Credit Card & Payment Policy
All payments made through our website are processed through secure third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standards).
Payment Security
- Credit card information is encrypted during transmission.
- We do not store full credit card numbers on our servers.
- Transactions are processed through secure SSL encryption technology.
Authorized Charges
By submitting payment information, you authorize Denver Tours to charge the applicable amount for your reservation, including taxes, fees, and applicable cancellation charges according to our cancellation policy.
Fraud Prevention
We reserve the right to:
- Verify payment information
- Request identification for suspicious transactions
- Cancel bookings suspected of fraud or unauthorized card use
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- Cancellation & Refund Policy
- Full refunds are available for cancellations made at least 24 hours before the scheduled tour.
- Cancellations made less than 24 hours before departure are non-refundable.
- No-shows are non-refundable.
Refunds are returned to the original payment method.
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- Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand visitor behavior
- Enhance user experience
- Deliver relevant advertisements
You can disable cookies through your browser settings.
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- Third-Party Services
We may use trusted third-party providers for:
- Payment processing
- Booking systems
- Email communications
- Analytics services
These providers only receive information necessary to perform their services and are required to maintain confidentiality.
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- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed 100% secure.
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- Your Rights
You may request to:
- Access your personal information
- Correct inaccurate data
- Delete your information
- Opt out of marketing communications
To make a request, contact us using the information below.
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- Children’s Privacy
Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
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- Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
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- Contact Information
For questions regarding this Privacy Policy or payment security, please contact:
Denver Tours / Explorer Tours
1600 Broadway STE 1600
Denver, CO 80202
Phone: (720) 556-6164
Email: info@denver-tour.com